A global banking survey by Ernst & Young has quantified the trust gap between customers and banks. A massive four out of five Australian customers say they don’t trust their bank to give unbiased advice and put their interests first.
It is a damning finding. The survey of 55,000 customers worldwide says customers are losing trust in banks. While at least half of those surveyed trust banks to keep their money safe, when it comes to providing advice, there is a lack of trust.
Read more at the Sydney Morning Herald